Abarden Póliza de Soporte Técnico Empresarial

Business Technical Support Policy

Technical support policy for computer equipment
networks and cloud services like Azure
with over 15 years of experience

Service Description
Monthly Policy

On-site visits

Depending on the number of teams, a certain number of visits of 4 hours each are planned to attend to important and / or urgent issues that cannot be resolved remotely

Help Desk

Call center that serves as a helpdesk with unlimited service from L to V from 9am to 7pm to receive support requests and / or solve problems remotely.

Initial Analysis and Judgment

We verify the current status of your computer and network equipment, from this the work plan is generated to follow and propose best practices.

Monthly report

Once the month is over, all the activities and tickets raised are collected to generate the monthly activity report, which is sent by mail.

Quality Meeting

Depending on the number of activities and complexity of the company, quality meetings are held with Abarden service managers and the client to review the progress, pending analysis and areas of opportunity of both companies with the idea of improving service.

Abarden Póliza de Soporte Empresarial

Help Desk

Based on ITIL v4 best practices

If you already have a systems area, we can manage the work of your technicians, generated tickets, monitoring them until they are closed, as well as generating the respective monthly reports.

We can also be first-level support, where we can remotely start with customer service and if the problem were complex, it could escalate to the second level, generating service alerts and response time reporting (SLA).

A la carte services

We may also provide you with specific services such as:

  • Installation and configuration of computer equipment

  • Analysis of the status of your network

  • Vaccination of computers infected with viruses / spywares

  • Logical cleaning of computer equipment

  • Data migration

  • Support to operate home office

  • Installation of internet and printers

Abarden Poliza de soporte técnico empresarial

Request a meeting and we will discuss your needs

Phone: +52 (55) 3646-9346 / Mail: ventas@abarden.com